My Mango

A month to celebrate you!

 


“It’s important to have an attitude of gratitude.” — Mango Designer Alison 

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  • This month Mango celebrates thirteen years of being grateful. No, July is not the month we first opened our doors. It’s the month we were first able to take a breath and reflect on our gratitude for all the kind guests who have made Mango a part of their hair routine. Over the years, we have done a range of things to thank guests. This July will be no exception!
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  • “My inspiration comes from my guests. It's an incredible gift being able to help people look their best. Learning about each guest’s personality and lifestyle inspires me to give them a look that they love.” — Mango Designer Kate P. 

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  • “I love making people feel good in body and spirit.” — Mango Designer Sean
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    • “I love to see the change happen in my chair and the big smile as they leave the salon!” — Mango Designer Katia O.
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      • “I like guests to feel appreciated all the time, but it is fun to take time in July to acknowledge them and do more.” — Mango Designer Kim
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      Every guest who visits Mango receives a customer satisfaction survey on their phone. This feedback is a way for us to check our progress, from reaffirming the extra things that make a Mango experience special to reexamining our methods so we can satisfy more guests. We learn and grow from this feedback, and its insight helps map our course.

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      • “Michael is a master with color! He never fails to make me feel 10 years younger when I am finished in his chair. Michael and the ladies that work the front desk are so friendly.” — Mango guest from survey
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      • “Katey is amazing! She is wonderful to talk with, and she listens to exactly what I want for my hair, and she makes it come true! She’s a real artist. The front desk staff was wonderful as well. Very friendly and professional.” — Mango guest from survey
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      Our goal is to help guests achieve their hair goals—whether that means feeling rejuvenated, or having a cut and color that are easier to maintain, or achieving a distinct look that expresses their personal style. It’s also about how guests feel when they call to make an appointment, sit at our shampoo bowls and get a head massage, and check out at the end of the visit. Hiring positive people and supporting them with a strong in-house training and education program is helping us achieve these goals.

       

      • “From day one, our training is focused on tuning into guests’ needs and putting their experience front and center. In 2016, we logged in over 7,000 hours of education for our team.” — Director of Mango Training and Development, Katia B.
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      2016 was a big year for Mango, and we owe this to our guests. During Guest Appreciation Month this July, we hope to make you feel as wonderful as you make us feel every day. Thank you!

       

       

      A few things we’re proud of this year:

       

      -Mango named one of the best salons in Richmond Magazine

      -Mango named one of the best salons in Virginia Living Magazine

      -Mango named one of the best salons in Style Weekly

      -For the 11th year, Mango Salon made it to the list of the top 200 fastest growing salons in the country.  

      -Salon Today recognized Mango this year for education programs and salon culture.

       


       
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