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“It’s important to have an attitude of gratitude.” — Mango Designer Alison
Every guest who visits Mango receives a customer satisfaction survey on their phone. This feedback is a way for us to check our progress, from reaffirming the extra things that make a Mango experience special to reexamining our methods so we can satisfy more guests. We learn and grow from this feedback, and its insight helps map our course.
Our goal is to help guests achieve their hair goals—whether that means feeling rejuvenated, or having a cut and color that are easier to maintain, or achieving a distinct look that expresses their personal style. It’s also about how guests feel when they call to make an appointment, sit at our shampoo bowls and get a head massage, and check out at the end of the visit. Hiring positive people and supporting them with a strong in-house training and education program is helping us achieve these goals.
2016 was a big year for Mango, and we owe this to our guests. During Guest Appreciation Month this July, we hope to make you feel as wonderful as you make us feel every day. Thank you!
A few things we’re proud of this year:
-Mango named one of the best salons in Richmond Magazine
-Mango named one of the best salons in Virginia Living Magazine
-Mango named one of the best salons in Style Weekly
-For the 11th year, Mango Salon made it to the list of the top 200 fastest growing salons in the country.
-Salon Today recognized Mango this year for education programs and salon culture.
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